Privacy Policy
Effective Date: 1st December, 2025
HousepantherHQ
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This Privacy Policy explains how Housepanther.ng ("Housepanther", "we", "our", "us") collects, uses, stores, and protects your personal information when you use our platform, including our website, mobile interfaces, and related services (“Services”).
By using Housepanther.ng, you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
We collect the following categories of information to operate effectively and provide you with quality service:
1.1. Information You Provide Directly
a) Account details: Name, email, phone number, password.
b) Booking information: Stay dates, guest details, preferences.
c) Payment details: We collect payment confirmations but do not store full card details. Payments are processed via Paystack, Flutterwave, and bank transfer.
d) Host information: Listing details, apartment descriptions, pricing, bank account information for payouts.
e) Communication: Messages, inquiries, feedback, and disputes.
1.2. Information Collected Automatically
a) Device information (browser, OS, device type).
b) IP address and approximate location.
c) Cookies and usage data such as pages visited, features clicked, and session duration.
1.3. Information From Third Parties
a) Payment processors confirming successful or failed payments.
b) Identity verification providers (if introduced later).
c) Hosts providing information relating to your stay.
2. How We Use Your Information
We use your information for the following purposes:
1) Facilitate bookings and payments.
2) Manage host payouts and platform operations.
3) Improve customer experience, including support and communication.
4) Verify identities and prevent fraud or misuse.
5) Ensure platform safety, trust, and compliance.
6) Send transactional notifications, such as booking updates or refunds.
7) Enhance our Services through analytics and performance monitoring.
We do not sell your personal information.
3. Cookies & Tracking Technology
Housepanther.ng uses cookies and similar technologies to:
a) Maintain your login session
b) Improve platform performance
c) Analyse traffic and user behavior
You may disable cookies in your browser, but some features may not work properly.
4. Sharing of Information
We share your data only when necessary:
4.1. Hosts
Your booking information (name, phone number, stay details) is shared with the host responsible for your apartment.
4.2. Payment Partners
Paystack, Flutterwave, banks, and crypto payment gateways receive only the data needed to process your payment.
4.3. Service Providers
We may use trusted partners for hosting, analytics, or notifications.
4.4. Legal Compliance
We may disclose information where required by Nigerian law or to protect our rights, property, or safety.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your data, including:
a) Encrypted connections (HTTPS)
b) Restricted internal access
c) Secure payment routing
However, no online system is ever 100% secure, and we cannot guarantee absolute protection.
6. Data Retention
We retain data only as long as necessary for:
a) Legal compliance
b) Dispute resolution
c) Reliable business operations
You may request deletion of your account, but we may retain certain information where legally required.
7. Your Rights
You have the right to:
a) Access your personal information
b) Request corrections
c) Request deletion (subject to legal allowances)
d) Withdraw consent where applicable
e) Request clarity on how your data is used
To exercise these rights, contact us at: privacy@housepanther.ng
8. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect information from minors.
9. International Data Transfers
Housepanther.ng primarily operates in Nigeria. If data is transferred outside Nigeria, it will be handled under compliant safeguards.
10. Changes To This Policy
We may update this Privacy Policy occasionally. When major changes occur, we will provide a notice on our website.
11. Contact Information
For questions, concerns, or complaints:
Housepanther.ng
Email: privacy@housepanther.ng
Thank you for trusting Housepanther.ng.
Nigeria’s premier platform connecting Hosts and Guests for secure, convenient, and innovative short-stay accommodation experiences.
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